Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at streetturtlestudios@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at streetturtlestudios@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at streetturtlestudios@gmail.com.
Last updated: April 2026
Thank you for shopping with Street Turtle Studios. As all our pieces are handcrafted and original, we take great care in preparing your order. If you're not completely satisfied, we're here to help.
Your Right to Cancel (UK & EU Customers) Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it, without giving a reason. To exercise this right, please contact us within 14 days of delivery.
How to Return
Contact us at streetturtlestudios@gmail.com within 14 days of receiving your order.
Items must be returned in their original condition, unused and in original packaging
Please include your order number with your return
Send returns to:
130 Crowther Road
Newbridge
Wolverhampton
West Midlands
WV60HY
Return Postage Return postage costs are the responsibility of the customer unless the item is faulty or not as described. We recommend using a tracked service, as we cannot be responsible for items lost in transit.
Refunds Once we receive and inspect your return, we'll process your refund within 14 days. Refunds are issued to your original payment method. Please allow additional time for your bank to process the payment.
Exceptions The following items cannot be returned unless faulty:
Custom or personalised orders
Items that have been worn or damaged after receipt
Faulty or Damaged Items If your item arrives damaged or faulty, please contact us within 30 days of receipt with photos and we will offer a replacement or full refund, including return postage.
Contact 📧 streetturtlestudios@gmail.com